Privacy Policy

1. Introduction

Tensora ("we", "us", "our") is the data controller for personal information collected through this website and our online AI learning programs. We operate under applicable data protection legislation, including the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

This Privacy Policy applies to all visitors, learners, and prospective students who interact with our website at tensorav.sbs or contact us through any of our communication channels.

If you have questions about this policy, you can reach us at [email protected].

2. Data We Collect

We collect information in several ways depending on how you interact with Tensora:

2.1 Information You Provide Directly

• Full name and preferred display name
• Email address for account setup and correspondence
• Phone number if you choose to provide it via our contact form
• Inquiry details or course-related questions submitted through our forms
• Payment information (processed by our payment partners; we do not store card data)

2.2 Automatically Collected Data

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs and traffic sources
• Cookie identifiers (see our Cookie Policy)

2.3 Legal Basis for Processing

• Consent — when you submit a form or accept cookies
• Contract performance — when processing your enrollment or responding to inquiries
• Legitimate interests — for website security, analytics, and service improvement
• Legal obligation — when required by Thai law or regulatory requirements

3. How We Use Your Data

We use collected information to operate and improve our services responsibly:

• To respond to your inquiries and communicate about course options
• To process enrollments and deliver learning program access
• To send administrative updates relevant to your enrollment
• To send optional newsletters or educational content (you may opt out at any time)
• To analyse how learners use our website so we can improve it
• To meet our legal obligations under Thai and applicable international law
• To detect and prevent fraudulent activity or security threats

We will never sell your personal data to third parties for their own marketing purposes.

4. Data Sharing With Third Parties

We share personal data only where necessary and with appropriate safeguards:

• Payment processors — to securely handle course fees (data subject to their own privacy policies)
• Analytics providers — Google Analytics for anonymised usage statistics
• Email delivery services — to send transactional and optional marketing emails
• Hosting and infrastructure — cloud service providers who store website data under data processing agreements
• Legal authorities — where required by Thai law, court order, or regulatory request

All third-party service providers are required to handle data securely and only for the specific purpose for which it was shared.

5. Data Protection Measures

• All data transmitted between your browser and our server is encrypted via TLS/HTTPS
• Access to personal data is restricted to authorised staff only, on a need-to-know basis
• We maintain internal security policies and conduct periodic reviews
• In the event of a data breach affecting your rights, we will notify you and relevant authorities within timeframes required by law
• We retain personal data only for as long as necessary: inquiry data for up to 2 years; enrollment records for up to 7 years for legal compliance

6. Cookies

We use cookies and similar technologies to enhance your browsing experience and understand how our website is used. Cookie categories include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand visitor behaviour in aggregate
• Marketing cookies — used by advertising platforms to show relevant content
• Preference cookies — remember your settings between visits

For full details and to manage your preferences, please see our Cookie Policy.

7. Your Rights

Under the Personal Data Protection Act B.E. 2562 (PDPA) and other applicable legislation, you have the following rights:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources, tools, or partner websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of any third-party site before submitting personal information to them.

9. Children's Privacy

Our AI development programs are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information through our website, please contact us promptly so we can remove it.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify active learners by email. Continued use of our website after an update constitutes acceptance of the revised policy.